We know how important continuity of service and support is to our customers, we are doing everything we can to keep our depots open, and we are committed to working with you to keep your operations running as smoothly as possible.
Following the Prime Minister’s broadcast on Monday 23rd March 2020, and in response, we have immediately implemented a working from home policy for all employees based in our administrative offices in Peterborough, Leeds and Cannock and which are for now, closed.
However, our depots remain open and operational and we are currently operating with only a minimal disruption to our supply chain. Our priority is to keep our customers, suppliers, staff and all of their respective families safe and healthy and everyone working in our depots or with you on site is fully briefed to practice good hand hygiene and we ask that our customers do the same. We have also put in place social distancing measures for employees at our depots and on-site to ensure their safety.
We will keep you updated as the situation evolves but please rest assured we are doing everything we can to support our customers, suppliers and staff through this challenging time.
If you have any questions or concerns about the measures we have put in place, or if you would like to enquire about how we may be able to help you at this time, please fill out a contact form on the website, or call us on 0808 108 2222.
We have put together the following useful FAQ for our customers, hopefully answering some questions you may have at this time:
Can contracts be terminated for force majeure?
Our standard terms do not provide for this, but if you are trading on a non-standard contract, please discuss with your contact in Elliott.
Are you still charging early return fees?
Where they are included in our T&Cs, yes - an early return fee will apply to reflect the reduced hire period.
We don’t know when we will need the units delivered to our site. Are we still able to place an order with Elliott?
Yes, we are able to prepare and reserve units for you until you need them. Please call us or fill in a contact form, and we’ll work with you to have units ready for when you have a clearer idea of your site’s circumstances.
Are you able to defer or postpone charges on sites that have had work suspended?
Unfortunately, we are not able to defer or postpone charges as long as our units remain on-site. If you are using our units, and your site has had work suspended, please speak with your Elliott point of contact to discuss your circumstances.
Are you able to continue delivering, installing, dismantling and collecting units?
Yes, our operations will continue as normal unless government recommendations change. Any arrangements we have made regarding times and dates for delivery and collection of units remain in place. We are constantly reviewing governmental guidelines as they change to ensure that our customers and employees remain safe during site visits.
Will you continue to service and empty effluent and refill water tanks?
Yes, our emptying and refilling of tanks will continue as normal. We are constantly reviewing governmental guidelines as they change to ensure that our customers and employees remain safe during maintenance visits.
Are you able to provide additional hygiene and hand-washing facilities in units?
The flexible nature of our products means that when you hire a unit from us, we’ll work with you to ensure we provide all the facilities you need, whatever the situation. However, please note that once a unit has gone out to your site on hire, we are unable to alter the layout further or add extra facilities.
Can you provide hand sanitizer as part of your 360° offerings?
Yes, hand sanitizer is available as part of our 360° packages. However, please be aware that this product is in very high demand, and we may be unable to provide as much as you may ask for.
Are you still providing 360° services?
Yes, all of our normal 360° services are still completely available. Our service partners are all still operational, and we will continue to work with them to supply our customers.
Are you still able to supply solutions and service in line with any tenders previously made?
Yes, any tenders we have completed and against which you have placed orders, we are able to fulfil.
Are we able to meet your staff face-to-face, such as in a meeting or a depot visit?
We are able to arrange face-to-face meetings or depot visits where absolutely necessary, and even then only subject to appropriate government guidelines. We would propose a Skype/telephone meeting as our preferred means of communication. Should you wish for a face to face meeting please contact your Elliott representative to discuss.
Can you delay deliveries?
Yes, we are able to delay your delivery if necessary. We will prepare and reserve your units, and can guarantee they will be delivered at a time more suitable to you. Please contact your sales representative to discuss if you need your delivery to be delayed.
What measures are you taking to protect your employees and customers from the risk of infection?
We have taken steps in all our sites across the UK to protect our workers and customers. Our Peterborough, Leeds and Cannock offices have shut, and workers from those locations are now working from home. Some of the steps our operational locations have taken are:
- Given every worker their own personal set of tools where possible, to minimise the risk of contact between workers.
- Provided mandatory PPE to all workers to be used at all times.
- Ensured the thorough cleaning of shared tools and equipment after each use.
- Increased the ventilation in enclosed spaces.
- Reduced physical meetings to the minimum, replacing them with digital meetings.
- Enhanced cleaning procedures across our sites, especially at critical touchpoints including door handles, taps and hand rails.
The safety of our employees and customers is, and will continue to be, our number one concern as the situation develops.