Elliott UK is part of the Modulaire Group, which has c. 250,000 rental units over 23 countries. These are organised into 6 divisions - France, ENSE, Germany, Nordics, APAC and UK. Around the world, our Group is the leading global business services provider focused on modular space, secure portable storage solutions, and remote workforce accommodation management.

At Elliott , we respect and value differences and are passionate about our people, our customers and the planet. We nurture an environment where all differences are valued, practices are equitable and everyone experiences a sense of belonging. We are committed to building a culture that brings together the very best of our people and their unique skills, experiences, abilities and where they can flourish. In joining the Elliott team, you will be able to apply and develop your skills and knowledge as part of a collaborative team that is helping to innovate and play a part in building a better future and creating value for our customers, our people, society and the planet.

Task

To provide co-ordination for all new cross hire deliveries & collections, post-delivery customer support and administration support

Key Success Factors

Success in 6 months will include: • Increased product knowledge for the business • Increase knowledge in business needs and budget implications • Increased competency in Insphire and Navision • Ability to work on own initiative with limited input from Manager

Success in 1 year will include: • Fully competent in the handling of all queries • Fully competent in the processing of data into Insphire and Navision • Ability to solve issues with limited manager support • Vast Knowledge of Elliott Products and Services

Roles and Responsibilities

• Liaising with all departments and depots at all levels to enhance the customer experience & to maintain profit margins • Liaise with suppliers reference shortages/missed deliveries/quotes/availability/POD/POC • To deal with customer enquiries regarding cross hired items • Audit all cross hire items on contract including assessing margin • Rectifying contractual anomalies • Send hire contracts to customers • Raise supplier purchase orders • Generate cross hire number for allocation • Allocate cross hire numbers to contract • Action the due for delivery report daily to monitor allocating & putting cross hire items on hire • To complete month end receipting • Action the OHNC report daily to maintain the cross hire items on contracts • Ensure damages are invoiced in accordance with procedure • Resolve customer/vendor invoice queries • Raise adhoc invoices/credits • To maintain structure & responsibility regarding workload in the office in line with business needs • To work in a safe and sensible manner within the boundaries of the Company Health and Safety Policy and any additional site restrictions • Conflict resolution – internal and external • Managing all inbound calls from customers and regional offices • Manage and process a high volume of incoming emails • Cash Collection – overdue customers • Scanning all mandatory documents to Paperless • General administrative tasks as required • To work in line with Company Standard Operating Procedures

Hierarchical Relation

Cross Hire Desk Supervisor Working within the office to enhance the customer experience by controlling the cross hire process & working with the sales/CSE teams To ensure that all cross hire items are ordered, delivered, & collected in line with the standard operating procedures. Liaising with suppliers to ensure this happens & liaising with Sales to ensure margins are maintained.

Experience and Required Skills

Personal Characteristics • Must be organized and methodical, able to prioritize work load and must be capable of managing own time in order to meet deadlines • Must have an eye for detail, and have numeracy skills • Must be able to work effectively as an important part of the team • Needs to play a supporting role to the supervisor • Must work with a pro-active attitude and a high level of customer service • Be a good team player • Strong work ethic; self-starter; results orientated • Good ability to plan, anticipate & react positively • Good communication and relationship building skills • Excellent customer service skills • Ability to work in an operational/functional matrix organisation • Work to a high quality standard both as part of a team, and when working individually

Work Experience • Customer Service • Sales Administration • Administrative skills • Ability to work under pressure • Used to working in a busy environment and operating as a team member and using own initiative to solve problems • Working to targets • Has proven experience and ability to work effectively with internal and/or external customers

Renumeration and Advantages