Task

provide project co-ordination for all new deliveries & collections, post-delivery customer support and administration support to sales/operations.

Key Success Factors

Success in 6 months will include:
o Increased product knowledge for the business
o Increase knowledge in business needs and budget implications
o Increased competency in Insphire and Navision
o Ability to work on own initiative with limited input from Manager

Success in 1 year will include:
o Fully competent in the handling of all customer queries
o Fully competent in the processing of data into Insphire and Navision
o Ability to solve customer issues with limited manager support
o Vast Knowledge of Elliott Products and Services

Success in 3 years will include:
o Using your skills and knowledge to help develop and train new members of staff
o Open to alternative career opportunities within the Hire division and Elliott’s

Roles and Responsibilities

• Liaising with all departments to enhance the customer experience
• Post sale contract co-ordination
• Full audits of all new contracts
• Co-ordinate Project Managers site visit and cascade results
• Co-ordinate Support Services for Installations/Decommissions/Site Moves
• Co-Ordinate Transport for Installations/Decommissions/Site Moves
• Preparation of Routes
• Preparation of generic Risk & Method Statements
• Co-Ordinate cross hires
• Collection co-ordination
• Fleet Returns – Damage Charges
• Fleet Allocation for deliveries
• Post Delivery Customer Support
• Pre/Post delivery calls
• Managing all inbound calls from customers and regional offices
• Manage and process a high volume of incoming emails
• New and second hand sale processing
• Purchasing via Navision – Materials/Goods/Services
• Month end processing
• Run/reconcile daily/weekly reports
• Vendor invoice query resolution
• Customer invoice query resolution
• Raise adhoc invoices/credits
• Cash Collection – overdue customers
• Insolvency and uplifts
• CAPEX requests
• Dealing with customer disputes/complaints
• Stocktake input and reconciliation
• Scanning all mandatory documents to Paperless
• Training new team members
• Maintain stationery/sundry supplies
• Outgoing and incoming mail services
• General administrative tasks as required
• Support other departments during periods of excess
• To work in line with Company Standard Operating Procedures
• To work in a safe and sensible manner within the boundaries of the Company Health and Safety Policy and any additional site restrictions

Hierarchical Relation

Office Manager.
Working within the office to enhance the customer experience by providing contract co-ordination, alongside the Sales & Operational Teams.

You will fulfil the requirement of contract co-ordination post sale.
To ensure that all delivery, collections & site moves are processed in line with the standard operating procedures. To liaise with Support Services, Transport, 3rd Party Suppliers and Operations to fulfil Customer’s requirements.
Support of other Administrative Support staff, Office Manager, Site Manager/s and Regional Managing Director.

Experience and Required Skills

Personal Characteristics
• Candidate must be organized and methodical, able to prioritise work load and must be capable of managing own time in order to meet deadlines
• Candidates must have an eye for detail, and have numeracy skills
• Must be able to work effectively as an important part of the team
• Candidate needs to play a supporting role to both the manager and other departments during periods of excess
• Candidate must work with a pro-active attitude and a high level of customer service.
• Be a good team player
• Strong work ethic; self-starter; results orientated
• Good ability to plan, anticipate & react positively
• Good communication and relationship building skills
• Excellent customer service skills
• Ability to work in an operational/functional matrix organisation
• Work to a high quality standard both as part of a team, and when working individually

Work Experience
• Customer Service
• Sales Administration
• Project Co-Ordination
• Administrative skills
• Ability to work under pressure
• Used to working in a busy environment and operating as a team member and using own initiative to solve problems.
• Working to targets
• Has proven experience and ability to work effectively with internal and/or external customers.

Renumeration and Advantages