Task

This is a highly customer focused role, being responsible for developing new sales opportunities via outbound activity to increase the customer base and ensure all targets are achieved, whilst also dealing with incoming enquiries from existing and new customers to provide a full product and service solution.

Key Success Factors

You are expected to achieve:
• Company revenue targets, specifically targets for outbound ISE’s.
• Quote, closed order and order conversion rate % as determined by the company
• Outbound activity targets by driving a high volume of telephone sales calls
• An accurate and well managed sales pipeline consistent with delivery of company and individual revenue targets.
• Continued growth from opportunities generated from outbound customer contact
• A high level of accuracy when processing orders as measured by customer experience audit pass rate and low volume of queried invoices
• Compliance with all requirements to maintain salesforce to standards set by the company

Roles and Responsibilities

• Generating customer opportunities through proactive customer telephone contact
• Managing the web chat function and aiming to turn website visitors into interested prospects.
• Following up on web leads and converting enquiries into opportunities and opportunities into profitable revenue
• Providing right first time administration to ensure efficient processing of orders through to delivery
• Planning and prioritising customer/prospect contacts to ensure agreed sales targets are achieved.
• Effectively managing a pipeline of opportunity to ensure regular contact and maximise your conversion rates
• Provide customers with best-fit accommodation solutions based on current and future requirements.
• Maintain the required volume of outbound calls.
• Meeting and/or exceeding set targets, objectives and expectations.
• Promoting all product ranges and services to maximise client spend and following up on major campaign activity
• Closing down lost enquiries effectively.
• Working on your own initiative and providing customers with a quick response to problem solve any potential issues that could prevent a sale.
• Generating Sales Opportunities for the Area Sales Manager and Business Development team as applicable
• Providing support to other departments and associated administration functions.
• Sourcing new leads for the various market sectors.
• Attend training to develop knowledge, sales techniques and personal skills.
• Championing customer satisfaction, encouraging retention and quality service and exceeding the UK NPS target.
• Ensuring you effectively manage incoming customer opportunities and turn them into profitable secured orders
• Managing regional customer accounts, and building professional working relationships to ensure generation of future sales.

Hierarchical Relation

Reporting to the Outbound Team Leader


• Communicating regularly with field based sales to support growth of accounts.
• Continuously communicate to ensure the sharing of best practice across the UK sales force
• Implementing system and process improvements as required.
• Building strong working relationships with branch management to promote and deliver consistently high customer quality and service, specifically with administration staff.
• Ensuring company policy on financial discipline, contract profitability and credit provision is strictly adhered to.
• Monitoring and managing communications with operations to ensure accuracy of order processing, minimise service failures and invoice errors.

Experience and Required Skills

You will need to be someone that:
• Puts safety first and will stringently adhere to the Elliott safety policies.
• Is highly motivated in seeking out sales opportunities
• Possesses excellent telephone communication skills
• Customer focused with solid experience in outbound calling to increase revenue
• Is not averse to change
• Self motivated with strong decision making skills
• Shows dedication in delivering a first class customer experience

Renumeration and Advantages