Task

<p>Accountable for technical advice to customers and ensuring that installations are completed to plan; and to provide a vital link between customer, transport and support services and branches to ensure clients requirements and standards are fully met relating to site installations.</p>

Key Success Factors

<p>Achieve all KPIs and targets set for each project.</p>
<p>NPS score is on target or above.</p>
<p>Seen as the face of Elliott to the external customer, presenting a positive image of the Company.</p>
<p> </p>

Roles and Responsibilities

<ul>
<li>Provide technical advice to customers.</li>
<li>Carry out site specific surveys with clients, both for all types of installations and collections as required.</li>
<li>Preparation of all necessary documentation, including RAMs and Lifting Plans. Produce Risk Assessments and Method statements specific for each site. Also generic method statements as necessary.</li>
<li>Prepare the Running order and programme of works for transports, support services and installation team.</li>
<li>Track production of cabins at the factories with request visits to make sure all customer requirements are identified and to avoid installation issues.</li>
<li>To be main point of contact between customers and different branches, central hire, admin team, workshop teams, transport and support services to ensure we achieve a fluid delivery and installation plan on all projects.</li>
<li>Attend site to make sure that all is in place for smooth run of works as required.</li>
<li>Identify snags and work with the support services team to correct all snags before the building handover.</li>
<li>Make sure certificates of completion and snag lists are done and signed by customer once units are suitable to be used.</li>
<li>Prepare a cost control sheet to compare quotation and real cost – Highlight any issues on quote.</li>
<li>Prepare a job report for each job including non-conformities, actions and lessons learned. Share it with team members.</li>
<li>Manage all aspects of Elliott subcontractors on site (for example: quality, H&S, costs, programme).</li>
<li>Prepare weekly reports with job status (or reporting as required).</li>
<li>Ensure best practices are fully H+S compliant in line with the Company’s “zero harm” philosophy and client requirements, ensuring that risk assessments and method statements are produced in accordance with company standards.</li>
</ul>
<p><br /><br /></p>

Hierarchical Relation

<p>Reporting to the Project Manager with functional relationships between Regional Director, Regional Service Manager, Transport and Service Supervisors and Site Managers.</p>
<p>Will also work collaboratively as necessary with other support functions, including central hire, regional administration team and other branches.</p>

Experience and Required Skills

<p>Good communication skills<br />Experienced in a customer facing industry<br />Good IT skills<br />Experienced as a team player<br />Must have current UK driving licence as the ability to travel is essential in this role</p>
<p>Has proven experience and ability to work effectively with internal and/or external customers.</p>

Renumeration and Advantages